We are always happy to help a customer directly. If you continue to have any trouble signing in, I recommend checking out the following help article: Once signed in, you can create a new password on the Account Info page. To help make sure that you can sign in on the site, I've gone ahead and reset your password, so you should be able to access your account using the email address and password combination below. Taking a look at the information here, I was able to find your account located under the email redacted.

I'll be more than happy to help in any way that I can. I understand that you're seeing some trouble accessing your account. Please note that any personal information has been removed from this correspondence for your security but can be found in our original email from our help system: I've pasted our correspondence below for your convenience. I pulled up your account and it looks like we've been in touch regarding this inquiry (Reference #*******). We are happy to assist them with resolving this issue as quickly as possible. ****** has contacted the BBB in regards to being unable to access their account. None likes to be cheated out of their money and I gave more than enough money to have my issue resolved This is my first time going through bbb but this company left me no choice I’m scared after I contact bbb they will ban my entire account with all the money I invested inĬoz I’m reading on ******** page anyone who complains about big fish casino they get immediately banned! I always play with the same players my friends are all tier 14 and tier 15 they help me on days I can’t buy and I help them on days I winīut we buy daily hundreds of dollars ! How is this a crime ? Why being treated with no respect ? If gifting friends that also play the game is a sin then why have gold in the game ? I don’t even know what I did !! I just buy my chips from iTunes and play simple as that. Other players got warnings but I never got a warning !

They just send me auto message that decision is final and that’s it

If I go buy an **** does ***** block my web browsing ? I paid for the items and I have all the receipts.Īll players r scared of big fish casino coz it’s just banning accounts for no reason. They never gave me a reason why my gold is blocked ! And why block my gold if I am paying for it ? They used to convert it for me after long fights with costumer service now they won’t even answer my emailsįinally couple months ago the manager answer my email and they telling me that they will never convert my gold into chips again and that’s their final decision and they will continue to ignore my emails regarding this matter. I am sitting now on over 1.2 million gold that I cannot use since I was tier 9 I am tier 13 which costed me over one hundred thousand REAL dollars to get to that tier The gold gives me ability to gift myself chips and if I wana gift friends One day they decided to block my gold that I pay for

Big fish game club my account